Refund of donations
YHA works hard to ensure the process of making a donation is easy and trouble free. However we realise that sometimes mistakes can happen.
Under charity law, charities are not permitted to refund donations, other than in specific circumstances as specified by the Charities Act 2011. If a mistake has occurred or your would like to discuss your donation please contact our Supporter Care team at [email protected] or give us a call on 0800 0191 700
We are happy to help and we’ll ask you a few questions to determine what’s happened so that we can help in any way that we can. We may also need paperwork from you before we can process your request. We are committed to the highest standards of legal compliance and we treat all requests for refunds with the utmost importance.
Your concerns are important to us and we want to reassure you that we’ll update you every step of the way.
Once we receive everything, we can then advise you of how long things will take – usually 7-10 working days.
If you are unable to take part in an event and need to cancel your place for any reason, the money you have raised will be used to help us change young lives.